BrandonJ0202
1
Never made it to the tour. I met up at the assigned time/location for my tour as per their website's instructions. Nobody showed. I tried calling their office, but nobody would answer their phone. I left a voicemail and repeatedly attempted to call, without success. Finally, after approximately 20 minutes, somebody answered. They told me that I should be at a different linkup location. Although I was at one of their regular meetup spots, they couldn't tell me how to get to the location they wanted me and said to try logging into their website to get instructions! The place they provided didn't pull up on GPS. They gave me my guide's phone number to have him talk me into the location, but he wouldn't answer. Finally, it was well past the scheduled start time, so we decided to call it a day. We spoke to the office again and explained everything. They said they wouldn't charge us for the event and we could reschedule. Then they charged us for the event. Terrible experience.